I just bought a copy of geneforge 5 from Spiderweb games, a little company that makes fun, retro role playing games. I went to the website, entered my credit card number, hit send, and almost instantly got a confirmation email, but no key.
Forty minutes later I get an email asking me to reply with a four digit number that's displayed on the game's title screen. Huh? This is done to lock the game to my system, the same way adobe and microsoft do, except by email. The message said I could request a new key if I change machines.
This is really, really dumb on several levels. First, their scheme is even more restrictive than Spore's DRM because it locks to a single machine (do they sell on amazon?). When this company goes out of business, there will be no way to move the license. And by email? Based on the delay, I think there's a good chance a real person is on the other end. Good God, someone over there should read a book on web services. Also they should have mentioed the DRM, in 36 point type, before I paid.
I've replied with the number and a bit of cometary, but no key yet. I hope they aren't fedexing it.
Update
Total Delay: two hours and 58 minutes. That is an eternity when you've got rogue Vlish to dispatch.
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